1wan Privacy Policy

1wan ("the Platform," "we," "us," "our") operates the online casino and sports betting platform accessible at https://1wan.app. 1wan serves users across Pakistan, including players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions of the country. As the operator of this platform, 1wan acts as the data controller in respect of all personal data collected through the website and associated services.

This Privacy Policy applies to all personal data collected from registered users, prospective users who have begun but not completed registration, visitors to the 1wan website, and individuals who contact our support team. It covers data collected through the main website, any mobile-optimised version of the site, and all communications conducted via Live Chat or email.

This Privacy Policy should be read together with the 1wan Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into the overall agreement between you and 1wan.

1wan collects personal data through several channels: directly from you when you register or interact with the platform, automatically through technical systems as you use the site, and in limited cases from third-party verification and payment partners. The categories of data we collect are set out below.

2.1 Registration & Identity Data

When you create a 1wan account, we collect the following information:

• Full legal name as it appears on your CNIC or passport
• Date of birth (to verify you meet the 21+ age requirement)
• Valid Pakistani mobile number
• Email address
• Chosen username and encrypted password
• Residential address in Pakistan

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect and process copies of:

• CNIC (Computerised National Identity Card) — front and back
• Pakistani passport or other government-issued photo ID
• Proof of address documents such as utility bills or bank statements
• Selfie or liveness check images for biometric confirmation
• Proof of payment method ownership

2.3 Financial & Transaction Data

To process your deposits and withdrawals in Pakistani Rupees (PKR), we collect:

• JazzCash or EasyPaisa wallet numbers
• Bank account details (HBL, UBL, Meezan Bank, SadaPay) where applicable
• USDT TRC20 wallet addresses for cryptocurrency transactions
• Transaction history including amounts, timestamps, and payment method references

Note: 1wan does not store full card numbers or other primary payment credentials directly on its own servers. Payment processing is handled by compliant third-party processors.

2.4 Usage & Behavioural Data

As you use the 1wan platform, our systems automatically collect:

2.5 Marketing Preferences

Where you have opted in to receive promotional communications from 1wan, we record your marketing preferences and any consent you have provided. You may withdraw this consent at any time by contacting our support team or updating your account settings.

1wan uses the personal data we collect strictly for the following defined purposes. We do not use your data in ways that are incompatible with the original purpose of collection without your prior consent.

• Account creation and management — to set up, verify, and maintain your 1wan account and all associated preferences
• Age and identity verification — to confirm you are 21 years of age or older and that your identity matches the details provided at registration
• Transaction processing — to execute PKR deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20
• Platform security and fraud prevention — to detect and prevent unauthorised access, bonus abuse, multi-accounting, and financial fraud
• Anti-Money Laundering (AML) compliance — to monitor transactions and report suspicious activity as required by our international licensing obligations
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of our interactions with you
• Responsible gaming — to administer deposit limits, session reminders, cooling-off periods, and self-exclusion tools at your request
• Legal and regulatory obligations — to comply with applicable laws, respond to lawful requests from authorities, and maintain required records
• Platform improvement — to analyse aggregated usage patterns and improve the quality, performance, and features of the 1wan platform
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent to receive such communications

Every instance of personal data processing at 1wan is grounded in at least one of the following lawful bases, in accordance with internationally recognised data protection principles:

• Contractual necessity — Processing that is required to fulfil our obligations to you under the 1wan Terms & Conditions, including operating your account and processing your transactions
• Legal obligation — Processing that is mandated by applicable law, including AML regulations, KYC requirements, and licensing conditions imposed by our regulatory authority
• Legitimate interests — Processing undertaken to protect the security and integrity of the 1wan platform, prevent fraud, and improve our services, where such interests do not override your fundamental rights and freedoms
• Consent — Processing of your data for optional purposes such as marketing communications and non-essential analytics cookies, conducted only where you have given explicit, informed, and freely revocable consent
• Vital interests — In limited circumstances, processing that is necessary to protect the vital interests of a user or another person, such as responding to a safeguarding concern related to our responsible gaming obligations

Where our processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

1wan does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data sharing is limited strictly to the circumstances described below, and in all cases, third parties receiving your data are required to maintain confidentiality and use the data only for the specific purpose for which it was shared.

5.1 Service Partners

To deliver our services to you, 1wan works with carefully vetted service providers who process data on our behalf. These include:

• Payment processors — JazzCash, EasyPaisa, and banking partners to execute your financial transactions
• Identity verification providers — third-party KYC specialists who assist with document verification and biometric checks
• Game software providers — licensed game developers whose platforms are integrated into 1wan and who may receive anonymised session data for game performance purposes
• IT infrastructure and hosting providers — cloud and server providers who host 1wan's systems under strict data processing agreements
• Customer support tools — Live Chat software providers who process communication data under our instruction

5.2 Regulatory & Legal Disclosure

1wan may be required by law, court order, or the direction of a competent regulatory authority to disclose personal data without your prior consent. This includes but is not limited to disclosures related to AML investigations, fraud enquiries, tax authority requests, or law enforcement demands. Where legally permissible, 1wan will notify you of such a disclosure requirement prior to complying.

5.3 Business Transfers

In the event that 1wan undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the Privacy Policy applicable to your data following the transfer.

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 1wan website. They allow the platform to remember certain information about your session, preferences, and behaviour in order to deliver a smoother and more personalised experience. Cookies themselves do not contain executable code and cannot be used to access other data stored on your device.

6.2 Types of Cookies Used by 1wan

6.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when new cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging in to your 1wan account and using the platform's core functions.

1wan implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include, but are not limited to:

• TLS 1.3 encryption on all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records
• Two-factor authentication (2FA) available to all 1wan users to add an additional layer of account security
• Role-based access controls ensuring that 1wan staff can only access user data to the extent strictly required by their job function
• Regular penetration testing and security audits conducted by independent third-party specialists
• Intrusion detection systems monitoring for anomalous activity across all 1wan infrastructure in real time
• Incident response procedures in place to contain, assess, and report data breaches within the timeframes required by our licensing obligations

While 1wan takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You also play a role in protecting your account — never share your password with anyone, use a strong and unique password for your 1wan account, and contact our support team immediately if you suspect unauthorised access.

1wan retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to overriding legal, regulatory, and compliance obligations. Our standard retention schedules are as follows:

Upon the expiry of the applicable retention period, personal data is permanently deleted or anonymised using industry-standard secure deletion methods. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytical purposes.

As a 1wan user, you have the following rights in relation to the personal data we hold about you. These rights may be subject to certain limitations where their exercise would conflict with our legal obligations or the rights of third parties.

• Right of Access — You have the right to request a copy of the personal data 1wan holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification — You have the right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure — In certain circumstances, you have the right to request the deletion of your personal data. This right does not apply where we are required to retain data to comply with a legal obligation.
• Right to Restriction of Processing — You have the right to request that we limit the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability — Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object — You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including processing for direct marketing purposes.
• Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 1wan support team via Live Chat or by emailing [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 5 business days and provide a full response within 30 days. In complex cases, this period may be extended by a further 60 days, of which you will be notified.

1wan is strictly an adult platform. Access to the 1wan website, registration of an account, and participation in any 1wan game or betting market is prohibited for individuals under the age of 21 years. 1wan does not knowingly collect personal data from individuals under 21 years of age.

If 1wan discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds held in the account (other than originally deposited funds) will be forfeited. The original deposit amount will be returned to the registered payment method after deduction of applicable processing fees.

1wan employs age verification checks during the registration process and may conduct enhanced KYC verification at any point where there is a reasonable suspicion that an account holder does not meet the minimum age requirement. Parents and guardians who are concerned that a minor may have accessed 1wan are encouraged to contact our support team immediately via Live Chat.

1wan reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. The effective date displayed at the top of this page indicates when the current version came into force.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we use your data or your rights in relation to that data — we will notify registered users via the email address associated with their account and display a prominent notice on the 1wan platform for a minimum of 30 days following the update.

For minor or administrative changes that do not materially affect your rights, we will update the effective date of this policy without separate notification. We encourage you to review this Privacy Policy periodically to stay informed about how 1wan protects your personal data.

Your continued use of the 1wan platform following notification of a material policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes made, you should cease using the platform and contact our support team to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1wan handles your personal data, please get in touch with our dedicated support team using any of the following channels:

• Live Chat — available 24/7 directly on the 1wan platform, accessible from any page
• Email — [email protected] (for privacy-related queries, please use the subject line "Privacy Enquiry")

Our support team is based and available across Pakistan's time zones and is committed to responding to all privacy-related queries promptly and thoroughly. For formal data rights requests, please refer to Section 9 above for the correct procedure.

If you are not satisfied with the response you receive from 1wan regarding a data protection concern, you have the right to escalate your complaint to the relevant data protection authority or the independent dispute resolution body specified by our licensing authority. Details of the applicable supervisory authority are available from our support team upon request.